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Quarantine has changed our habits, some for good. Many white-collar knowledge workers have been working from home, and many have welcomed that shift. Organizational leaders have too. Gartner’s latest CFO survey showed that 74% of companies plan to shift at least some of their workforce to work from home

We know very little about our daily lives. If you’re honest with yourself, you’ll see that most of the activities you do throughout the day are nearly automatic, built on assumptions about reality that you rarely investigate. Here’s what I mean. Think about your routine in terms

The hit Netflix show Tiger King is one of the craziest stories I’ve ever seen, but what struck me most was when Joe Exotic came face-to-face with bad theology, and how that ended up destroying his life. In one of the earliest episodes, Joe explains a moment he had

Several weeks ago, my economics professor challenged one of my strongly held beliefs, and it’s shown me only how deluded and narrow my own thinking has been. And, in turn, it’s shown me how deluded and narrow a lot of thinking has become. Writing this letter to you

In extraordinary times, extraordinary measures force a change in the rules of the game. I’m seeing the “three pillars” of society—the state, markets, and communities—work together to tackle the coronavirus, and it makes me wonder how much more they could tackle if they worked together more often.

Many questions have arisen since reading Friedman and Hayek. Most prominently, how is the Christian worldview compatible with theirs? Or is it? What is then the relationship between the state, markets, and communities? For instance, in the second chapter of Friedman’s Capitalism and Freedom, he wrote that “coercion of

Last week I had a meeting with my economics professor in which he turned my intellectual world upside down. For a while I’ve been preaching the good news of stakeholder capitalism and all its glory. CEOs are overpaid, communities are suffering, income inequality is at staggering levels, and all

Earlier this week I wrote that having a role like a chief moral philosopher is a good thing, but it could be costly. Delta Airlines, as an example, took a stand for the values they believed in, which cost them a tax break worth $40 million. However, there’s some

Last week, Quartz published an article on a topic I’ve been preaching for years: Companies should have at the highest levels a person whose role is simply to ask hard, moral and ethical questions, and then write principled guidelines for the business. This person should have formal training in

Organizations are reinventing themselves around the customer experience (CX). This means they create relevant, personalized experiences for the customer, like using your last order to inform your next one, displaying products that you might be looking for, or, of course, plain old good customer service. When CX is done right,